Suppliers are essential part of your business chain. A supplier that does not deliver as committed causes disruptions in your plan often leading to problem with your customers. A good way to get rid of such a supplier is to fire them and hire others who are more committed.
Even with contracts and everything in place, relationship between supplier and customer plays an important role.
Recently I ordered a service on internet. The seller could not deliver on time because his employee had a personal problem. He communicated this to me and even proposed to cancel the contract because he could not deliver. I gave him the benefit of doubt and asked him to deliver at a later date. He was so happy that he did not only deliver it on time but also gave me a rating as a favorite buyer.
I know a few businesses whose customers did not pay up on time. In those cases, the poor sellers were left unpaid and their work stolen. Even though there is legal recourse, suppliers hesitate to take them. You do not get good reputation when one is termed as a seller that sues buyers.
Timely payments and honoring the conditions is a must for buyers. It ensures that your supplier is motivated to deliver goods /services in the right time . The suppliers that are happy often put your work on priority and deliver more than expected.
You would not want your customer’s to delay your payment. After all you have bills, salaries and rent to pay. So does your supplier. Respect a quality work, delivered on time and pay promptly. Its good business, you know.