Managing Customers

Managing Customers

How over-ambition can destroy your business?

October 8, 2014

Have you as an entrepreneur gone out and spend like crazy in order to gain a brand visibility? Have you offered discounts so that you can make the most of the situation. It seems Flipkart, the competitor to Amazon in India has already gone ahead and done that. In the rush for getting more eyeballs […]

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How does one create trust with the customer?

August 19, 2014

How does one create trust with the customer? Often by dealing with the first contact. During my recent travel with my family I made an unscheduled stopover and walked in a hotel. When I asked for the room, the manager did something intelligent. He showed me a room that was beautiful and probably one of […]

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Knowing customers key to keeping them forever

July 21, 2014

Recently I ordered an item from an online portal. When the item reached me and I opened it , I was pleasantly surprised to see something unexpected. With every product that we buy, there is invoice and probably a manual on how to use the product. Here though there was something additional. It was a […]

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Dealing with Clients from Hell

June 17, 2014

In all our working life, most of us would vouch working for a client who is tough and demanding. . Dealing with such a client is a stressful affair. With their overbearing nature, all they do is to create difficulty for project team members. So why are they clients from hell? setting their own timeline […]

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How to best serve your customers ?

May 27, 2014

There are so many channels that an entrepreneur can leverage to keep in contact with the customer. A few years back only options were telephone, snail mail or email. With the proliferation of social media, new avenues of customer engagement and interactions have come up. Social media is such a new channel. Since this blog […]

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Four ways to improve customer service

February 11, 2014

Have you ever been in a customer service situation where the customer service person is unavailable or is unresponsive to your needs? Often a customer needs to punch in many numbers through his/her phone before reaching an agent. There is more irritation to the customer if the phone disconnects after that. Customer service is perceived […]

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Why a call to the customer solves most of the problems?

February 7, 2013

How often it has happened that your subordinate has exchanged furious mails with customer up to the point of confrontation, that you had to step in? A project situation escalates due to a difference in opinion, quality of things delivered and many other things. Emails start cordially at first but soon turn nasty. Things escalate […]

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Strategy to deal with abusive customers

June 17, 2011
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At our workplace,some of us are dealing directly with customers either of our company or of our own. Most of them are nice talking and talk in a decent manner, however a few of them turn about to be very abusive. Some customers are forced to yell and abuse because of poor response by the […]

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How to handle negative customer feedback?

March 8, 2011
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A business fear negative customer feedback most. She may give your company a negative rating and feedback due to customer service issues, product problems or rude behavior by an employee. Some years back, customer could do much about these problems except taking her business elsewhere. At most she could file a complain with consumer commission […]

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Learning about customer satisfaction on a vacation

February 11, 2011

I just finished my vacation. What a great feeling. I started from Bangalore to Bandipur ( about 230Kms). The ride was pretty smooth. The food was ready when I arrived at the lodge with my family. The food was tasty and sumptuous. Soon, I was called by the lodge management to join in the safari […]

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