My Personal Thoughts

My Personal Thoughts

Relationship building is the key to success

May 22, 2013

My blogging friend and mentor Adrienne Smith often writes about developing relationship with fellow bloggers. Building relationship is very important to be successful. It is important that you build relationship with as many people as possible. However in practice it is very hard to build relationship with a huge number of people .Due to the [...]

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Turning away genuine customers while avoiding free loaders

May 7, 2013

An interesting story about people who try things offline and then buy online has been published here. It seems that offline stores bear the brunt of staff costs, when staff help customers make choices about buying. Many times , the supposed buyer just walks off after testing the product and later buys the same thing [...]

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Putting yourself above your business

May 1, 2013

Companies are like a group of people lead by a person who is often called as CEO of the company. In a small business, the owner often does most of the work, right from a lower level employee to the highest level executive. In other words, a small business owner is the lifeline of his [...]

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Real entrepreneurship is about making an impact

April 9, 2013

Once I played an April fools prank on my Facebook friends. I told them that I had won a high worth contract because of my blog. I have many blogger friends and no one even took the bait. As a result the prank fell flat. The reason for pessimism was obvious. Not many bloggers make [...]

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Avoiding “Yes Men”

April 2, 2013

Surrounding yourself with Yes man is the worst thing a leader could do. The glorification starts when the group that he or she is in becomes an echo chamber. A leader is then surrounded by people who agree to whatever he or she say. Such a leader risks getting the wrong advice. When one is [...]

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Customer and vendor relationship is like a marriage, needs trust and commitment from both

March 19, 2013

Recently a software I developed, did not work at all on a new customer’s website. It was because  of the open source nature of the system where the ecosystem is varying and complex unlike the closed, proprietary ecosystems. In a closed system, things are more controlled and thus there are fewer problem with software standards. [...]

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Talking about your customers creates better customer engagement

March 1, 2013

Your customer may either be people or  business. As a business owner, the most important thing is to get your customers talk about you. It increases your reputation and subsequently you get more business. All the business aspire to be popular among their customers. However, no one ever gives much thought about their customer’s desires [...]

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Be inspiring even if you failed in the past

February 22, 2013

Recently, I was involved in discussion. A young blogger wanted to know if he should make blogging as his new career option instead of the uninteresting corporate job. The responses ranged from the really moderate like  “It is a tough world” to rather extreme “How will you buy a house?”  to really extreme “How are [...]

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A small guide for service creators on living with and surviving competition and commoditization

February 12, 2013

A friend of mine was expressing sadness at the fact that the work he is doing is paying really less these days. There is huge competition and since supply is high and clients are not averse to bargaining. In the age of internet where you can get services as cheap as $5, I feel the [...]

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Why a call to the customer solves most of the problems?

February 7, 2013

How often it has happened that your subordinate has exchanged furious mails with customer up to the point of confrontation, that you had to step in? A project situation escalates due to a difference in opinion, quality of things delivered and many other things. Emails start cordially at first but soon turn nasty. Things escalate [...]

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