customer delight

Self motivated employees- Great for business

May 18, 2011
Thumbnail image for Self motivated employees- Great for business

Highly self motivated employees are present in almost all organizations. They make build great customer engagement and brand reputation. Such employees are the stars of company. A company’s image is enhanced when these employees engage their customers and make sure that they come back for more. They focus on the result and making it personal […]

Read the full article →

Customer Delight, A big risk

February 22, 2011

Customer Delight is the buzz word in almost all the companies today. Customer Delight is sometimes confused with good quality process and products. There are hundreds of books written on how to delight your customer, go that extra miles to make her happy. I have though a contrary view. Customer delight is good when it […]

Read the full article →

Customer Delight is not same as quality

February 22, 2011

Hundreds of management books talk about customer delight. Customer is delighted when a company goes beyond its reasonable, agreed upon services. Who would not want their customers to be delighted, after all? But is it okay to say that you have not done the quality work if your customer is not delighted? After all customer […]

Read the full article →