customer service

Knowing customers key to keeping them forever

July 21, 2014

Recently I ordered an item from an online portal. When the item reached me and I opened it , I was pleasantly surprised to see something unexpected. With every product that we buy, there is invoice and probably a manual on how to use the product. Here though there was something additional. It was a […]

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How to best serve your customers ?

May 27, 2014

There are so many channels that an entrepreneur can leverage to keep in contact with the customer. A few years back only options were telephone, snail mail or email. With the proliferation of social media, new avenues of customer engagement and interactions have come up. Social media is such a new channel. Since this blog […]

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Things I learned about customer service this weekend

March 4, 2014

I really don’t understand why companies leave customer service sections/department to unconcerned management and staff. This weekend was full of experience with three different businesses. Car rental service I had to take service from car rental services as I could not drive my own car for some reason. The driver reached at my place half […]

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A tribute to great men and women of 26/11 – Employees of Taj Hotel

November 27, 2012

I heard a story about 26/11. I don’t know if it is true . A guest in the Taj Hotel in Mumbai which was attacked by terrorist dared to open a bottle of expensive wine to drink from, while it was being attacked. One of the employee saw him doing that and stopped him. He […]

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Customer Inertia and its effect on business

August 8, 2011
Thumbnail image for Customer Inertia and its effect on business

Many a times while running a business, we spend a large amount of money on advertising and marketing our product or service .However in spite of this, we find that customer is probably uninterested in our product or not even signed up to view a demo. We learn from our experience and our readings of […]

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