August 19, 2014
How does one create trust with the customer? Often by dealing with the first contact. During my recent travel with my family I made an unscheduled stopover and walked in a hotel. When I asked for the room, the manager did something intelligent. He showed me a room that was beautiful and probably one of […]
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August 6, 2014
Reinventing a wheel is a stirring topic. On the one hand, a great product/software is almost un-replicable. They are huge in size and usually provide support for everything that one can imagine. Nothing seems “out of scope” in that. On the other hand, there is something that a user is looking for, which the product […]
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