May 18, 2011
Highly self motivated employees are present in almost all organizations. They make build great customer engagement and brand reputation. Such employees are the stars of company. A company’s image is enhanced when these employees engage their customers and make sure that they come back for more. They focus on the result and making it personal […]
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February 22, 2011
Customer Delight is the buzz word in almost all the companies today. Customer Delight is sometimes confused with good quality process and products. There are hundreds of books written on how to delight your customer, go that extra miles to make her happy. I have though a contrary view. Customer delight is good when it […]
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