Things I learned about customer service this weekend

March 4, 2014

I really don’t understand why companies leave customer service sections/department to unconcerned management and staff. This weekend was full of experience with three different businesses. Car rental service I had to take service from car rental services as I could not drive my own car for some reason. The driver reached at my place half […]

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1800 ways to lose credibility

February 8, 2011

1800 numbers are common everywhere. They give a company a professional edge. If however, behind this 1800 number, there lurks a bad IVR, it is going to destroy credibility more than ever. I often note down the options when calling a company service center as 1-2-3-1-1  -> get to billing information 1-3-4-2-1 -> talk to […]

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How to acquire customers in a cost effective manner?

August 17, 2010

Acquiring customers has always been a challenge for start-ups and entrepreneurs. Most of them are hamstrung by the fact that they are running the business on their own budgets and hence they are severely constrained. An entrepreneur has to be innovative in marketing his services or products too.

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